A standard damage waiver is already included with every Helia rental bike. For accidental damage during normal, responsible use, your excess is €50 for a touring bike or €150 for an e-bike, gravel, road or mountain bike.
The optional waiver upgrade reduces this excess to €0. It costs €25 for a touring bike or €50 for other bike types, per bicycle for the full tour.
For qualifying theft of a securely locked bike, the upgrade limits your liability to €150 for a touring bike or €300 for other bike types. The bike must be secured as specified in our terms, the theft reported promptly to Helia and the police, and a copy of the police report supplied.
The waiver does not cover loss, improperly secured bikes, intentional damage or gross negligence, riding under the influence, unapproved use, missing accessories, or continued riding with an obvious technical fault. Full conditions and exclusions apply.
For specially arranged bikes supplied by a rental partner, please ask us to confirm the applicable waiver terms.
Full damage waiver terms — section 13.2
